Help
Ordering Process
– To create an account, you can click on “Create Account” or sign in using your Facebook or Google+ details.
– If creating a new account, you will need to provide your name, email, and password, as well as billing and shipping addresses.
– The “My Account” menu provides access to various sections, including the account dashboard, quick order, account information, address book, orders, product reviews, newsletter subscriptions, and points and rewards.
– To place an order, click on the “Buy Now” or “Pre-Order” button on the product page, adjust the quantity if needed, and add the items to your basket.
– Review your order details on the shopping cart screen and select your payment method (credit/debit card or PayPal).
– For credit/debit card payments, enter your card details on the payment details screen and proceed with the payment.
– For PayPal payments, you will be redirected to the PayPal site to complete the transaction.
– After completing your order, you can view the details in the “My Orders” section of your account.
Payment and Shipping
– We accept payments in Pounds Sterling or Euros, and payment can be made using VISA, Mastercard, Maestro, PayPal, or AmazonPay.
– Shipping is available for items weighing less than 30kg as parcels and items over 30kg as pallets.
– Additional shipping charges may apply for deliveries to the Highlands, Islands, and Northern Ireland.
– Orders placed before 2 pm can be eligible for next-day delivery.
– We use various carriers such as DHL and DPD for shipping.
– You can track your order through our package tracking system by contacting our customer service or checking the “My Orders” section of your account.
Returns and Privacy
– Defective items can be returned with confirmation from our customer service, and we will refund the shipping charges.
– Non-defective items can be returned within 30 days of purchase, unused and in their original packaging.
– Our privacy policy ensures the protection of your personal information and adherence to data protection laws.
– We collect information for order processing and to provide you with the best service, and you can opt out of marketing emails.
– We do not store credit card details on our site.
– Cookies are used to analyze web traffic and personalize your experience on our website.
Frequently Asked Questions
– Our FAQ section provides answers to common questions.
– Delivery is not available on Sundays unless specifically selected, and Saturday delivery requires online selection.
– You can track your order through email or text message.
– Different delivery and billing addresses can be provided during the ordering process.
– Stock availability is regularly updated on our website, and we will notify you of any issues.
– Changes or additions to an order can be made before shipping.
– Installation arrangements should be made after receiving and verifying the package.
– We accept Visa, Mastercard, Maestro, and PayPal as payment methods.
– Returns can be made within 30 days with proof of purchase, and defective items will be replaced or refunded.
– We use various carriers for shipping, including DHL and DPD.
– Our website strives for accuracy, but availability and pricing may be subject to change.
